PROFESSIONAL SERVICES AUTOMATION

Run your service business.
Without fighting your software.

Projects, tickets, retainers, sales, time, billing and reporting in one fast, modern platform.

Built for agencies and service businesses that have outgrown spreadsheets, disconnected tools and slow legacy PSA software.

See the whole business. EVERYTHING CONNECTED. NOTHING HIDDEN.

The Odin dashboard, showing my work, this week's hours, requests, retainers to watch, the sales pipeline and invoice totals

A PSA people actually want to use.

Odin brings your clients, projects, support, retainers, sales, time and billing together without the complexity of legacy PSA platforms.

One record for every client. One place your team already knows how to work. Nothing to reconcile at the end of the month.

MADE FOR THE PEOPLE
DOING THE WORK A smiling team member in a light blue shirt, arms crossed

Fast navigation

Move between a client, their project, their tickets and their invoices without waiting on a page load.

Everything connected

Time logged on a task rolls up to the project, the retainer, the invoice and the report on its own.

Real-time visibility

Retainer usage, workload and unbilled work are current as at right now, not as at last week.

Less admin

Fewer spreadsheets to maintain, fewer statuses to chase and fewer numbers to re-enter somewhere else.

THE PLATFORM

Everything your business runs on.

Seven modules on one data model, sharing the same clients, the same work and the same numbers.

ONE BUSINESS. ONE SOURCE OF TRUTH.

Projects

Plan work, assign tasks and keep delivery connected to the client.

TASKS · STATUSES · BUDGETS

Tickets

Manage client requests and support without a separate platform.

QUEUES · PRIORITIES · REPLIES

Retainers

Track usage, remaining hours and overages in real time, with retainers linked to projects and tickets.

USAGE · CARRY-FORWARD · OVERAGE

Sales

Manage opportunities from lead through to won work.

LEAD · PROPOSAL · WON

Time

Fast time tracking with a timer for each job, one-key shortcuts and a weekly timesheet, all tied to the client and the work.

MULTIPLE TIMERS · TIMESHEETS · BILLABLE

Invoicing

Turn completed work and time into invoices, with two-way sync to Xero.

DRAFTS · SENT · XERO TWO-WAY SYNC

Reporting

See revenue, utilisation, workload and business performance.

REVENUE · HOURS · PIPELINE

All of it, together

Turn on what you need. Every module reads the same clients, work and hours.

Take the tour

Odin reporting, showing open tickets, active projects, open pipeline, billable hours and a revenue chart

FORESIGHT

Know what needs your attention.

Odin surfaces the things that matter before they become problems.

Overdue work What has slipped, and by how long

Retainers over budget Usage against the hours you sold

Outstanding invoices Who owes you, and for how long

Weekly time Hours in, and how much is billable

Requests requiring replies Clients waiting on you right now

Sales pipeline What is coming, by stage and value

TIME TRACKING

Time tracking that keeps up with you.

Start a timer from anywhere in Odin with one key, keep one for each job, and log it against the task, project or client in one click.

Persistent timersClose the tab and they keep counting. A timer per jobStart one and the last one pauses. Switch back any time. Weekly timesheetsBillable and non-billable, per person, per day.

See time tracking

The Odin weekly timesheet, showing logged hours per task and client across the week with billable and non-billable totals

The Odin time tracker panel with two stopwatch timers, one running and one paused

INVOICING · XERO TWO-WAY SYNC

Invoice from the work. Xero stays in step.

Turn logged time, fixed-price work and retainer periods into invoices, sent as branded PDFs. Connect Xero once and invoices, payments, contacts, tax rates and ledger codes move between the two without anyone copying figures.

Two-way syncInvoices go to Xero when sent. Payments made in Xero come back, usually within a minute. Nothing left unbilledFinished work with no invoice waits on one page until someone bills it. Safe by designOdin never deletes or voids anything in Xero, and checks invoice numbers before it sends.

See it with your Xero

INV-0142 Paid Synced with Xero · 2 min ago

Example Co Website Redesign · fixed price

Homepage design3h 00m$450.00 Content updates2h 00m$300.00 Hosting, October$55.00 Subtotal$805.00 GST 10%$80.50 Total AUD$885.50

            DRAFT
            
            SENT
            
            PAID IN XERO

ODIN → XERO Invoices when sent or edited Payments recorded in Odin New contacts and billing contacts

XERO → ODIN Payments, credit notes and prepayments Paid, overdue, written off and voided Tax rates and ledger codes

SHARED INBOX

One inbox the whole team can work from.

Emails to your support, sales and contact addresses land in one place, already linked to the client. Reply from Odin and it threads back into the same conversation.

CLAIM ADD NOTE CONVERT NEEDS REPLY

See the shared inbox

The Odin shared inbox, with conversations tagged by type on the left and an open website enquiry with Reply, Add note, Convert, Close and Trash actions on the right

BUILT FOR SPEED

Your PSA shouldn't slow your business down.

Odin was built from the ground up as a modern application, delivering fast navigation and simpler workflows without years of legacy software getting in the way.

      Near-instant navigation
      ·
      Global search
      ·
      Keyboard shortcuts
      ·
      Quick actions
      ·
      Fewer clicks
    

YGGDRASIL · CONNECTED DATA ARCHITECTURE

Everything knows about everything else.

Odin connects every part of your service business, giving you one complete view of your clients, work and money.

Companies Sales Projects Tickets Tasks Time Retainers Invoices Reporting THE WHOLE VIEW

Every record sits on the company it belongs to, so nothing lives in isolation and nothing needs reconciling later.

Open a company and you see the work in flight, the open requests, the retainer position, the unbilled time and what they owe you, without opening anything else.

EC Example Co SEO retainer · Gold Coast ACTIVE

PROJECTS [N] OPEN TICKETS [N] RETAINER USED 17h 57m of 11h UNBILLED [$] OVERDUE [$] PIPELINE [$]

AI-POWERED

AI that does the admin you never get to.

AI is built into the records your team already works in, reading what comes in and answering what you ask, rather than sitting in a separate tab.

Reads the enquiry

A new enquiry arrives and the contact and company details are pulled out ready to confirm, instead of being retyped into a form.

Drafts the description

Ticket and project descriptions are drafted from the original email thread, so the person doing the work starts with the context.

Answers the question

Mimir answers questions about your pipeline, workload and clients from live data, with links to the records behind the answer.

MIMIR

Ask your business anything.

Mimir turns the knowledge inside Odin into answers. Ask about clients, projects, retainers, workload or revenue and get answers directly from your live business data.

Ask Mimir a question

Three retainers are over their included hours this month.

SEO Retainer Example Co 6h 57m over Website Support Retainer Sample Retail 6h 6m over Marketing & Content Bright Agency 2h 47m over

TRY

Answers link straight to the records behind them, so you can act on what you asked about.

FROM INFORMATION TO INTELLIGENCE.

BUILT-IN TOOLS

More than project management.

The operational jobs a service business actually has, built into the same platform, with room to add tools of your own.

The Odin Tools screen, showing Hosting, Emailer, Mimir, Sweep, History and Mail

Hosting Every site on ServerPilot and RunCloud, matched to the retainer that bills it, with PHP, DNS, disk and uptime at a glance.

Emailer Client communications and broadcasts, with suppressions and delivery tracking.

Mail Inbound and outbound email visibility, with the delivery status of every message.

History Complete audit history, filtered by client, record, person, field and date. Powered by Muninn.

Sweep Identify incomplete or inconsistent data, from imports through to unassigned work.

Mimir AI access to live business information, with links to the records behind the answer.

THE NAME

Built around knowledge.

In Norse mythology, Odin relentlessly pursued knowledge and wisdom. Odin takes inspiration from that idea, bringing every part of your service business together so you can understand what's happening, what needs attention and what's coming next.

KNOWLEDGE IS POWER. CONTEXT IS EVERYTHING.

THE ODIN ECOSYSTEM

Odin The complete PSA platform

Mimir AI and business intelligence

Muninn Organisational memory and history

Huginn Integrations and incoming intelligence

Bifröst API and connectivity layer

Yggdrasil Connected data architecture

HUGINN · INCOMING INTELLIGENCE

Connects to the tools you already run on.

Xero Google Microsoft 365 Twilio Mailgun Slack

Your business has moved forward. Your PSA should too.

See what running your service business in Odin feels like.

Book a Demo SEE THE WHOLE BUSINESS.

Run your service business.Without fighting your software.